Chatsworth Products Inc. (CPI) respects your privacy. We will not use any information without your consent or prior contact with us. Any information you provide will be held with the utmost care and used only to improve our products and services for you.
In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you, and “we” and “us” means Chatsworth Products, Inc.
How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our website. Below, we explain what information we collect.
When you browse our website
IP address. We collect your IP address to measure our website traffic and to help provide a relevant shopping experience.
Referral website. If you come to our website via a link, we collect the location of the link that referred you.
Browser type. We collect information about the browser you are using to help optimise our website for visitors.
When you create an E-Account on our website
When you create an account to use our eCatalog or Product Configurator we collect information that may be needed during your shopping or configuration process. It is imperative your correct email address is used so that your account functions properly. You can help us ensure your privacy by not sharing your user name or password.
When you subscribe to our e-mail newsletter through our website
CPI upholds the highest industry standards in online privacy and permission marketing. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information.
You may review and change your information with us at any time by clicking on the "modify profile" link or similar found at the bottom of emails sent via our system. You may unsubscribe from the newsletter by clicking on the “unsubscribe” link or similar also found at the bottom emails sent via our system.
When you request literature
When you request literature through our website we collect the information needed to provide the information you requested.
When you communicate with us through our website
When you use a web form to contact our sales team or technical support team, we collect your e-mail address and the other information that you provide in order to respond to your communication.
When you enter sweepstakes and contests
When you enter contests, participate in surveys, or register for other activities on our website we collect information that is required for entry or participation, which varies depending on the activity.
Links to other websites
Our site contains links to sites not operated by CPI. We are not responsible for the data protection policies or the content of such sites.
Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions below.
We may also analyse and act upon your personal and account information as part of our standard business practises. We occasionally purchase from third parties commercial information such as company size, number of employees and annual sales of other companies. We may use this commercial information along with your personal and account information to customise our offerings to you, as well as for our internal use.
In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.
Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorised personnel are permitted to see your E-Account password. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.
How do you protect my personal and account information?
We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in areas of the site where logging in and creating accounts is required. In addition, your personal account information and transaction history are stored behind our firewall on non publicly accessed servers.
How can I review, update, correct or remove my information from your records?
You can contact us in the following ways:
Call 800-834-4969 and ask for Kim Ream
Email us firstname.lastname@example.org
Write to us at our mailing address:
Chatsworth Products, Inc.
Attn: Kim Ream
3004 South Austin Avenue
Georgetown, TX 78626